1. Acceptance of these Terms
By requesting a quote, accepting a proposal, signing an engagement letter, or otherwise using the services of Goldenspring Hv Pty Ltd, you agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, please contact us before engaging our services.
2. Who We Are
Goldenspring Hv Pty Ltd (ABN ) is an Australian company providing professional business and consulting services, operating from Melbourne VIC and serving clients throughout Australia. Our website is located at https://goldenspringhvau.space.
References in these Terms to “we”, “us” and “our” mean Goldenspring Hv Pty Ltd. References to “you” and “your” mean the client engaging our services.
3. Our Services
We provide professional business and consulting services, which may include business advisory, strategic planning, operational review, process improvement, market research, and related consulting support. The specific services to be provided, along with deliverables, timelines and fees, will be set out in a written proposal, quote or engagement letter agreed between us and you.
Any general descriptions of services on our website are indicative only and do not constitute an offer. The scope of your engagement is determined solely by the documents agreed between the parties.
4. Quotes, Proposals and Engagement
Quotes and proposals prepared by us are valid for 30 days from the date of issue unless otherwise stated in writing. An engagement is formed only when you accept our quote or proposal in writing (including by email) and, where applicable, any required deposit has been received.
We reserve the right to decline any engagement, in whole or in part, at our discretion, including where we consider there to be a conflict of interest or where the work falls outside our areas of expertise.
5. Fees, Invoicing and Payment
- Fees will be as set out in the applicable quote, proposal or engagement letter. Where fees are quoted on an hourly or daily basis, time is recorded in reasonable increments.
- Unless otherwise stated, fees are exclusive of GST, which will be added where applicable in accordance with Australian tax law.
- Invoices are payable within 14 days of the date of issue, unless alternative payment terms are agreed in writing.
- Reasonable out-of-pocket expenses (such as travel or third-party software) will only be incurred with your prior approval and will be invoiced at cost.
- We may charge interest on overdue amounts, and/or a reasonable administration fee, in accordance with these Terms and applicable law.
- Where a deposit is required, it is payable before commencement of work and is credited against final invoices unless the engagement is terminated in accordance with Section 12.
6. Changes and Variations
If the scope of an engagement changes, or if you request additional work outside the agreed scope, we will advise you and the variation will take effect only once documented in writing and agreed by both parties. Variations may affect fees and timelines.
7. Your Responsibilities
To enable us to perform our services effectively, you agree to:
- provide accurate, complete and timely information and materials reasonably required for the engagement;
- respond to requests for decisions, feedback and approvals within a reasonable time;
- ensure you hold all necessary rights, licences and authority to provide any materials or data you supply to us; and
- comply with all applicable laws in connection with the engagement.
Delays in providing information or approvals may affect timelines and, where time-based fees apply, may result in additional charges.
8. Deliverables and Intellectual Property
Upon full payment of all fees relating to an engagement, you are granted ownership of, or a perpetual, royalty-free licence to use (as specified in the engagement documents), the final deliverables prepared specifically for you, for your internal business purposes.
We retain all rights in our pre-existing intellectual property, including methodologies, frameworks, templates, tools and know-how, and nothing in these Terms transfers those rights to you. We may reuse general knowledge, skills and experience gained during the engagement, provided we do not breach our confidentiality obligations to you.
All content on our website remains our property or that of our licensors and may not be reproduced without permission, other than for lawful personal or internal business reference.
9. Confidentiality
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with an engagement, and to use such information only for the purposes of the engagement. These obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law, and they survive the completion or termination of an engagement.
10. Service Standards and Disclaimers
We will perform our services with due care and skill and in a professional manner. Consulting advice is based on the information available to us at the time it is provided and on reasonable professional judgement.
While our advice is intended to support your decision-making, we do not guarantee any particular business, financial or operational outcome, and you remain responsible for decisions made and actions taken on the basis of our services, recommendations or deliverables.
11. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law which cannot lawfully be excluded, restricted or modified.
Our services come with guarantees under the Australian Consumer Law that cannot be excluded. You may be entitled to a remedy for failure to supply services with due care and skill, or reasonably fit for purpose, as provided by that law.
12. Limitation of Liability
To the maximum extent permitted by law, and subject always to Section 11, our total liability to you in connection with an engagement (whether in contract, tort, statute or otherwise) is limited to the fees actually paid by you to us for the specific engagement giving rise to the claim.
To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss or damage, including loss of profits, revenue, data or business opportunity, arising in connection with our services or these Terms.
If the Australian Consumer Law applies and permits limitation of liability for services not supplied to a “consumer” as defined, our liability may, at our election, be limited to the supplying of the services again or the payment of the cost of having the services supplied again.
13. Suspension and Termination
Either party may terminate an engagement by giving 14 days’ written notice to the other party. We may also suspend or terminate an engagement immediately if you fail to pay an invoice by its due date, breach these Terms, or where continuing the engagement would create a legal or ethical conflict.
On termination, you remain liable to pay for all services performed and expenses approved up to the date of termination. Any deposit paid may be applied against those amounts. Sections relating to intellectual property, confidentiality, liability, and governing law survive termination.
14. Privacy
We handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy, available at privacy.html. By engaging our services, you consent to the collection, use and disclosure of personal information as described in that policy.
15. Third-Party Links and Services
Our website and deliverables may reference or link to third-party websites, tools or services. These are provided for convenience only, and we do not endorse or accept responsibility for their content, availability, or practices. Your use of third-party services is at your own risk and may be governed by separate terms.
16. Force Majeure
We are not liable for delay or failure to perform our obligations where that delay or failure is caused by circumstances beyond our reasonable control, including natural disasters, strikes, pandemics, government restrictions, or failures of utilities or communications networks. Where practicable, we will notify you and agree on revised timelines.
17. Governing Law
These Terms and any engagement are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria and the courts competent to hear appeals from those courts.
18. Changes to These Terms
We may update these Terms from time to time by publishing a revised version on this page. The version applicable to your engagement is the version in force at the time your engagement is formed, except where a revised version is agreed in writing between the parties.
19. Contact Us About These Terms
If you have any questions about these Terms of Service, or wish to raise a concern or dispute, please contact us by email at ceo@goldenspringhvau.space. We aim to acknowledge all correspondence within two business days.
Goldenspring Hv Pty Ltd (ABN ) · Melbourne VIC, Australia.