1. Overview
Goldenspring Hv Pty Ltd (ABN , “we”, “us” or “our”) is a professional business and consulting services provider based in Melbourne VIC. We are committed to managing personal information openly, transparently and in accordance with the Australian Privacy Principles set out in Schedule 1 of the Privacy Act 1988 (Cth).
This policy applies to all personal information we handle, whether collected through our website, by email, in meetings or in the course of providing consulting services to our clients.
2. The Australian Privacy Principles
The APPs govern how Australian organisations must handle personal information. Broadly, they cover:
- APP 1 & 2 – open and transparent management of personal information, including this privacy policy;
- APP 3 & 5 – collection of solicited personal information and notification of collection;
- APP 6 – use and disclosure of personal information for the purposes it was collected;
- APP 7 – restrictions on direct marketing;
- APP 8 – disclosure of personal information to overseas recipients;
- APP 9–11 – government identifiers, quality and security of personal information;
- APP 12 & 13 – your rights to access and correct the personal information we hold about you.
3. What Personal Information We Collect
The types of personal information we may collect include:
- your name and role within your organisation;
- your contact details, including your email address and business address;
- information about your business, its objectives and the services you enquire about;
- correspondence and records of our communications with you;
- billing and payment details where you engage our services;
- technical information such as browser type and pages visited, collected on an aggregated basis through our website.
We only collect personal information that is reasonably necessary for one or more of our functions or activities. We do not collect sensitive information (such as health information or information about beliefs or affiliations) unless you have consented and it is reasonably necessary for our work with you.
4. How We Collect Personal Information
Wherever practicable, we collect personal information directly from you, for example when you:
- complete a form on our website, including our quote request form;
- send us an email;
- meet with us or engage us to provide business and consulting services;
- subscribe to updates or request information from us.
In some circumstances we may also collect personal information from third parties, such as your colleagues, referral partners or publicly available sources, where it is unreasonable or impracticable to collect it directly from you and it is permitted by the APPs.
5. Purposes for Which We Use Personal Information
We use and disclose personal information for the primary purpose for which it was collected, including to:
- respond to enquiries and provide information about our services;
- prepare quotes, proposals and engagement documentation;
- deliver professional business and consulting services to you;
- invoice, manage accounts and process payments;
- meet our legal, regulatory, taxation and record-keeping obligations;
- improve the quality and performance of our website and services.
We will only use or disclose personal information for a secondary purpose where you would reasonably expect it, where you have consented, or where the Privacy Act 1988 (Cth) otherwise permits.
6. Disclosure of Personal Information
We do not sell, rent or trade personal information. We may disclose personal information to:
- trusted service providers who assist us with hosting, email, analytics, accounting and administration, under contractual obligations of confidentiality;
- professional advisers, such as auditors, lawyers and accountants, where reasonably required;
- government agencies, regulators or courts, where disclosure is required or authorised by law.
Some of our service providers may store or process data outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps under APP 8 to ensure the recipient handles that information consistently with the APPs.
7. Direct Marketing
Under APP 7, we will only send you direct marketing material where you have consented, where you have provided your details to us and reasonably expect marketing communications, or where another exception in the Privacy Act 1988 (Cth) applies. Every marketing email we send includes a simple way to opt out, and you may also opt out at any time by email. We will action opt-out requests promptly and free of charge.
8. Data Quality and Security
We take reasonable steps to ensure the personal information we collect is accurate, up to date and complete, and to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. Measures include access controls, secure storage systems, and limiting access to personnel who need the information to perform their duties.
We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law, after which it is securely destroyed or de-identified.
9. Access and Correction
You have a right under APP 12 to request access to the personal information we hold about you, and a right under APP 13 to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us using the details below. We will respond within a reasonable period and, where appropriate, provide access free of charge. In limited circumstances the Privacy Act 1988 (Cth) permits us to decline a request, and if so we will explain our reasons.
10. Cookies and Website Analytics
Our website may use cookies and similar technologies to remember your preferences and to understand, in aggregate, how visitors use the site. You can configure your browser to refuse cookies or to alert you when cookies are being set; doing so may affect some functionality of the website. Analytics data is used in de-identified or aggregated form and is not used to identify individual visitors.
11. Notifiable Data Breaches
If an eligible data breach occurs that is likely to result in serious harm to individuals whose personal information is involved, we will notify those individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme, and take reasonable steps to mitigate any harm.
12. Complaints and Contact
If you have a question about this policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact our Privacy Officer:
Goldenspring Hv Pty Ltd
Attention: Privacy Officer
Email: ceo@goldenspringhvau.space
Melbourne VIC, Australia
We take privacy complaints seriously and will acknowledge your complaint promptly, investigate it fairly, and provide a written response within 30 days. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner at www.oaic.gov.au.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the most recent revision. Continuing to use our website or services after an update constitutes acknowledgement of the revised policy.